After 10 years utilising what was at the time, the industry leading software, we were very hesitant to switch our CRM, as this appeared very daunting. The Nexus team made the transition as pain free as possible. They guided and supported us for as long as we required. If only we had jumped ship earlier.
Nexus Service Manager has allowed Magic Glass the ability to efficiently schedule multiple vehicles & technicians across a wide range of works. The reporting framework benefits the business by providing simple metrics pertaining to success rates, time on site and other core KPI's. The responsive nature of the customer support team sets Nexus Service Manager apart from its competitors in this space.
We find that each invoice from a brand new entry can be done on about a minute or 2, tracking down previous customers can be obtained in seconds, over all the ease of operation can be done in less than half the time from the previous system.
As the company's operation has expanded & evolved Nexus Service Manager has been able to configure the system to meet our ever changing requirements