Our Story
Nexus Service Manager was born in 2006, sparked by a vision to revolutionize job management for pest control and HVAC companies. After a meticulous three-year research and design phase, we launched our first version in 2008 under Nexus Digital Technologies. At a time when cloud-based solutions were virtually unheard of, we embraced this innovative technology to empower businesses both in the office and on-site. Though initially met with skepticism, our customers quickly discovered the unparalleled benefits of our online system. Since then, we’ve remained committed to evolving our software, driven by a relentless pursuit of advancement and excellence.
Our Mission
At Nexus Service Manager, our mission is to automate business processes, creating time and financial freedom for our customers. We believe in empowering businesses to thrive by streamlining operations and unlocking their full potential.
Our Core Values
Our values are the heartbeat of Nexus Service Manager, shaping our culture, guiding our decisions, and defining our interactions with customers and each other. We hire only those who embody these principles:
- Freedom: We empower customers and employees to make decisions that drive growth, offering flexibility without constraints. For example, we allow customers to export their data freely, ensuring they choose us for our excellence, not because they’re locked in.
- Integrity & Trustworthiness: We uphold the highest ethical standards, prioritizing transparency and honesty in every interaction. Trust comes before profit, always.
- Innovation: We listen to customer feedback and continuously improve our solutions to enhance satisfaction and deliver cutting-edge products.
Supporting Values
- Adaptability: We embrace change, staying agile to meet evolving industry trends and customer needs.
- Accountability: We take ownership of our actions and results, fostering trust through transparency.
- Efficiency: We optimize processes to deliver maximum value with minimal resources.
- Reliability: We consistently provide dependable, high-quality service.
- Excellence: We strive to exceed expectations, delivering superior products and services in a timely manner.
Our Team
Our team at Nexus Service Manager is a passionate Australian group of innovators, developers, and customer-focused professionals united by our shared values. We are dedicated to pushing boundaries, solving challenges, and delivering solutions that make a real difference for our clients.
Our Achievements
- Pioneering Cloud-Based Solutions: Launched one of the first cloud-based job management systems in 2008, setting a new standard for the industry.
- Continuous Evolution: Over 15 years of consistent software advancements, driven by customer feedback and industry demands.
- Trusted by Industry Leaders: Proudly serving pest control and HVAC companies with tailored solutions that enhance efficiency and growth.
At Nexus Service Manager, we’re more than just software—we’re a partner in your success, committed to delivering freedom, trust, and excellence every step of the way.