Appliance Repair Software for Australian Businesses

Designed for Australian appliance repair businesses, Nexus Service Manager offers an intuitive, powerful platform built on years of industry understanding. We're Australian owned, so we know the challenges you face, and we provide dedicated local support to ensure your success.

Nexus centralizes your essential business data, connecting your office and field operations for a complete, accurate view. This empowers you with data-driven decisions, simplified management, and improved reporting.

Appliance Repair Software

Here are a few of the Favourited Features for Appliance Repair Companies:

Mobile App with Live Updates

Give your repair team everything they need, right in their hands. Our mobile app delivers complete job information, including maps, client history, and appliance manuals. Plus, capturing photos, notes, signatures, and payments is seamless and intuitive.

Mobile App with Live Updates

Field Service Reports

Elevate your customer service with clear, detailed digital reports generated directly from our mobile app. Technicians can include appliance photos, parts lists, completed tasks, and client sign-offs, ensuring transparency and building trust. Customizable templates guarantee consistent, professional reporting, and instant email delivery keeps clients informed. Secure cloud storage eliminates paperwork and streamlines record management.

Field Service Reports

Drag and Drop Scheduling

Eliminate reminder calls and minimize no-shows with automated client notifications. Easily manage unscheduled jobs with drag-and-drop scheduling, ensuring every repair is efficiently assigned. Real-time updates prevent scheduling conflicts.

Customer Job Reminders

Customer Job Reminders

Ensure your clients are fully prepared for their appliance repair. Our automated reminders provide detailed pre-appointment instructions, including appliance access, safety precautions, and information gathering. This proactive communication reduces delays, optimizes technician time, and improves the overall repair experience. Plus, clients have the flexibility to reschedule.

Drag and Drop Scheduling

Service Renewal Report

Boost revenue with targeted client reminders. Identify past customers and send reminders for maintenance or new repairs via email, SMS, or mail.

Service Renewal Report

Mobile invoicing and Credit Card Payments

Empower your technicians with mobile invoicing. They can generate and send invoices directly from the field, eliminating paperwork and speeding up payment collection. Offer clients convenient payment options like QR codes and emailed invoices. Accounting integration with MYOB, Xero, and Reckon streamlines data entry, and credit card payments are seamless

Mobile invoicing and Credit Card Payments

Online Customer Portal

Modernize your client communication with our professional Customer Portal. Clients gain instant access to quotes, repair history, invoices, and documents, enhancing transparency and building trust. Secure, customizable access levels protect sensitive data. Explore how our portal can elevate your appliance repair business – book a demo today!

Online Customer Portal

Features

Scheduling Management Software

Scheduling Management

Schedule smarter with accurate data available in real time.

Customer Management Software

Contact Management

Manage all the customers information from site to billing contacts.

Quoting Management Software

Quoting

Generate quotes using different quote templates.

Mobile feild invoicing software

Invoicing

Generates an invoice with just one click of a button.

Scheduling Management Software

Stock Management

Track inventory easily and efficiently.

job management software

Job History and Tracking

Search for old jobs in seconds.

Technician Management Software

Technician Assignments

Create assignments for technicians and set reminders.

Accounts Integration

Accounts Integration

Seamlessly integrates with Reckon, Xero and MYOB.

Mobile Pest App

Mobile App

Technicians can access their job runs, take photos, complete service reports and add notes.

Electronic Signature

Electronic Signature Capture

Collect customer signature with sign on glass.

Advanced Reporting Software

Advanced Reporting

Analyse customers and technicians with advanced reporting options.

User Level Permissions

User Level Permissions

Allows you to control employees permission level access.

Employee Management

Employee Management

Record all your employee details, files and qualified skills in one system.

Document Management Software

File/Document Management

Access customer and employee files from anywhere.

Onsite Equipment Management Software

Onsite Equipment Management

Record all onsite equipment for each site.

WebFleet integration

Vehicle Management

View vehicle locations with WebFleet integration.

Customer Portal Software

Customer Portal

Allow customers to view Quotes, Jobs and Invoices all in one centralized location.

Credit Card Processing

Credit Card Processing

Accept credit cards payment online & onsite.

No Lock In Contract

Your free to change your mind or subscription at any time. The software grows with your business.

Free Training

All customers receive free onboard training. This helps customers get the most out of the software.

Unlimited Support

Not sure how to do something, just email or call support. Australian support that’s gives you the right answer every time.

Database Conversion

We offer database conversion services to make the process easy and more efficient. Read More

What Our Clients Are Saying

TESTIMOMIAL

After 10 years utilising what was at the time, the industry leading software, we were very hesitant to switch our CRM, as this appeared very daunting. The Nexus team made the transition as pain free as possible. They guided and supported us for as long as we required. If only we had jumped ship earlier.


Leah Manager of Mr Pesty

Nexus Service Manager has allowed Magic Glass the ability to efficiently schedule multiple vehicles & technicians across a wide range of works. The reporting framework benefits the business by providing simple metrics pertaining to success rates, time on site and other core KPI's. The responsive nature of the customer support team sets Nexus Service Manager apart from its competitors in this space.


John Wilson Chief Operating Officer of Magic Glass

We find that each invoice from a brand new entry can be done on about a minute or 2, tracking down previous customers can be obtained in seconds, over all the ease of operation can be done in less than half the time from the previous system.


Gary Colligan Director of Sydney Wide Environmental Pest Control

As the company's operation has expanded & evolved Nexus Service Manager has been able to configure the system to meet our ever changing requirements


Ron Watkins Service Manager of Essential Fire Systems
Australian owned and operated Field Service Management Software

Australian owned and operated

Nexus Service Manager is entirely Australian owned and Australian operated.

Additionally the application data and servers are also hosted in Sydney, Australia, keeping your data as safe and close to home as possible.

We offer unlimited telephone and email support for a smooth and convenient process.

Seamless integrations with your favourite apps

GET IN TOUCH

Call us on 1300 301 302 or   Book a Demo