Carpet Cleaning Software for Australian Businesses

As an Australian-owned business, Nexus Service Manager understands the unique demands of the carpet cleaning industry right here in Australia. We've built an intuitive and powerful platform designed to streamline your operations, empower your team, and ultimately help your business thrive.

Nexus Service Manager acts as the central hub for your carpet cleaning business, seamlessly connecting your office and field operations. This provides you with a complete and accurate overview of your business, enabling data-driven decisions, simplified management, and insightful reporting.

Mobile App with Live Updates

Enhance your carpet cleaning team with a comprehensive mobile app that places essential job information right at their fingertips, including location maps, detailed client history encompassing previous cleaning specifics, and even crucial material safety data sheets for cleaning solutions. Real-time updates keep your team synchronized with the latest information, significantly reducing confusion and boosting overall efficiency. Furthermore, technicians can effortlessly capture before-and-after photos of the carpets, meticulously document the cleaning methods employed, and record any relevant notes or observations directly within the app, while the process of obtaining client signatures upon job completion is both seamless and professional.

Field Service Reports

Progress your customer service further by automatically generating clear and detailed digital reports upon job completion directly from the mobile app. These reports can include valuable before-and-after photos, a comprehensive list of the cleaning products and methods utilized, specific issues that were addressed, and secure client sign-offs, fostering transparency and building strong customer trust. Customizable report templates guarantee a consistently professional presentation of your services, while instant email delivery ensures your clients are promptly informed and receive a convenient record of the completed service. Moreover, secure cloud storage eliminates the burden of messy paperwork and significantly streamlines your record management processes.

Customer Job Reminders

Bid farewell to scheduling complexities with our intuitive drag-and-drop scheduling feature, designed for effortless assignment of jobs to the most suitable technicians based on their availability, specific skills, and geographic location. Managing unscheduled jobs becomes a swift process, simply requiring you to drag and drop them onto the preferred time slot. Moreover, real-time updates dynamically prevent any double-booking scenarios or scheduling conflicts, guaranteeing the most efficient allocation of your valuable resources.

Drag and Drop Scheduling

Eliminate the frustrations of scheduling with our intuitive drag-and-drop feature, which simplifies the process of assigning jobs to the most appropriate technicians based on their availability, specific skills, and service location. Unscheduled jobs can be efficiently managed by simply dragging and dropping them into the desired time slot on the schedule. Moreover, the system provides real-time updates, effectively preventing double-bookings and other scheduling conflicts, thereby ensuring the most efficient allocation of your team's resources.

Service Renewal Report

Elevate your customer experience and significantly reduce the occurrence of missed appointments through automated client notifications. These timely reminders can include detailed pre-appointment instructions, such as guidance on preparing the area by moving furniture or securing pets, thereby ensuring your technicians can commence their work efficiently upon arrival. Furthermore, offering clients the flexibility to easily reschedule their appointments minimizes potential disruptions to your carefully planned schedule.

Mobile invoicing and Credit Card Payments

Equip your technicians with the ability to generate and dispatch professional invoices directly from the job site, thereby eliminating cumbersome manual paperwork and accelerating the entire billing process. Enhance client convenience by offering modern payment options such as QR code payments and invoices delivered via email. Furthermore, seamless accounting integration with leading Australian platforms like MYOB, Xero, and Reckon significantly streamlines your financial data entry, ultimately reducing administrative overhead.

Online Customer Portal

Offer your clients a professional and user-friendly online portal, granting them convenient access to quotes, their complete cleaning history, invoices, and other pertinent documents. This self-service feature not only enhances transparency and fosters greater trust but also significantly reduces the volume of incoming phone calls and emails that your office staff needs to manage. Moreover, secure and customizable access levels are in place to ensure the protection of sensitive client data.Offer your clients a professional and user-friendly online portal, granting them convenient access to quotes, their complete cleaning history, invoices, and other pertinent documents. This self-service feature not only enhances transparency and fosters greater trust but also significantly reduces the volume of incoming phone calls and emails that your office staff needs to manage. Moreover, secure and customizable access levels are in place to ensure the protection of sensitive client data.

Australian owned and operated

Nexus Service Manager is entirely Australian owned and Australian operated.

Additionally the application data and servers are also hosted in Sydney, Australia, keeping your data as safe and close to home as possible.

We offer unlimited telephone and email support for a smooth and convenient process.