In service industries, doing the job well is only part of the customer experience. The other part is communication. Clients want reassurance that their booking is confirmed, reminders so they don’t forget, and updates so they know exactly what’s happening.
With Nexus Service Manager, you can provide all of these touchpoints automatically, reducing admin and improving client satisfaction.
Why Communication Matters
Builds trust – clients feel reassured when kept informed.
Reduces no-shows – reminders keep appointments top of mind.
Saves admin time – no need for manual follow-ups.
Improves professionalism – consistent, branded updates at every stage.
Touchpoints that Keep Clients in the Loop
1. Job Booking Confirmation
Send an instant SMS when the job is booked so clients know the time and date are locked in.
2. Automated Job Reminders
Remind clients by SMS and email to reduce no-shows. Attach documents (like pre-treatment advice) directly to emails so clients are prepared for your service on arrival.
3. Technician on the Way Alerts (Optional)
Let clients know when their technician is en route — a small touch that builds confidence and transparency.
4. Job Completion Updates
Send an email or SMS when the job is finished, with the option to include the completed service report for easy record-keeping.
Why Nexus Job Touchpoints Stand Out
Fully automated SMS and/or email communications.
Customisable messages for a personalised experience.
Attachments included (advice sheets, reports, invoices).
Saved to the customer file for complete records.
Flexible setup so you control which touchpoints to use.
Conclusion
Clear, consistent communication is the foundation of strong client relationships. By automating booking confirmations, reminders, technician updates, and completion messages, you’ll save time, reduce errors, and deliver a more professional service experience.
Ready to streamline your client communication? Contact us today to see how Nexus Service Manager makes it simple.
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