Rubbish & Bins Businesses Software for Australian Businesses

As an Australian-owned business, Nexus Service Manager understands the unique demands of the rubbish and bins industry right here in Australia. We've built an intuitive and powerful platform designed to streamline your operations, empower your team, and ultimately help your business thrive.

Nexus Service Manager acts as the central hub for your rubbish and bins business, seamlessly connecting your office and field operations. This provides you with a complete and accurate overview of your business, enabling data-driven decisions, simplified management, and insightful reporting.

Mobile App with Live Updates

Equip your drivers and collection teams with everything they need right at their fingertips. Our mobile app delivers comprehensive job information, including collection routes, client details (specific bin types, access instructions), and even safety guidelines for handling different waste materials. Real-time updates ensure your team is always working with the latest information, minimizing missed pickups and maximizing efficiency. Teams can easily capture photos of any issues encountered (e.g., blocked bins, contamination), document the type and volume of collected waste, and record any notes or observations directly on the job. Collecting client confirmations for specific services (e.g., special pickups) is seamless and professional through the app. Facilitate mobile invoicing for on-demand services, allowing your teams to generate invoices and accept payments securely on the spot, improving cash flow and convenience for your customers.

Field Service Reports

Elevate your customer service by providing clear and detailed digital reports generated directly from the mobile app upon service completion. Teams can include photos of successfully completed collections or any issues encountered, a list of waste types collected, details of any special services provided, and obtain client confirmations, ensuring transparency and building trust. Customizable report templates ensure a consistent and professional presentation of your services. Instant email delivery of reports keeps your clients informed and provides them with a record of the service provided. Secure cloud storage eliminates messy paperwork and streamlines your record management.

Customer Job Reminders

Enhance your customer experience and minimize confusion with automated client notifications. Send out detailed pre-collection instructions, such as bin placement guidelines or acceptable waste types, ensuring smooth and efficient collections. Provide clients with the flexibility to request changes or report issues, reducing disruptions to your schedule.

Drag and Drop Scheduling

Say goodbye to scheduling and routing headaches. Our drag-and-drop scheduling feature makes it incredibly easy to assign collection routes to the right drivers and teams based on their availability, vehicle capacity, and geographical location. Quickly manage unscheduled pickups or missed bins by simply dragging and dropping them onto the desired time slot or route. Real-time updates prevent overlapping routes and scheduling conflicts, ensuring optimal resource allocation and efficient route planning.

Service Renewal Report

Identify service patterns for specific clients or areas and proactively reach out with information on optimized bin sizes or collection schedules via email, SMS, or mail. This targeted communication helps you improve service efficiency and potentially identify upselling opportunities.

Mobile invoicing and Credit Card Payments

Empower your teams to create and send professional invoices directly from the field for on-demand services, eliminating the need for manual paperwork and speeding up the billing process. Offer your clients convenient payment options, including QR code payments and emailed invoices. Seamless accounting integration with popular Australian platforms like MYOB, Xero, and Reckon streamlines your financial data entry and reduces administrative burden.

Online Customer Portal

Provide your clients with a professional and convenient online portal where they can access their service schedule, view their collection history, retrieve invoices, and access important information about waste disposal guidelines. This self-service option enhances transparency, builds trust, and reduces the number of phone calls and emails your office staff handles. Secure and customizable access levels ensure client data is protected.

Australian owned and operated

Nexus Service Manager is entirely Australian owned and Australian operated.

Additionally the application data and servers are also hosted in Sydney, Australia, keeping your data as safe and close to home as possible.

We offer unlimited telephone and email support for a smooth and convenient process.