Software for Australian Swimming pool Businesses

Nexus Service Manager was initially developed through close observation of several Australian swimming pool service and maintenance companies. Thanks to an extensive design phase lasting over three years, Nexus Service Manager is widely regarded as a highly user-friendly yet technically advanced Swimming Pool Service & Management Software available today.

This software is specifically designed and developed for the Australian swimming pool service and maintenance industry. Unlike many other high-level field service software products, Nexus Service Manager is Australian owned and developed. With local Australian support readily available, you can focus on managing your business while our support team takes care of the rest.

This comprehensive system is engineered to capture all essential information and activities for your pool service business. By integrating and centralizing all business data, it enables efficient and more accurate storage and reporting of information both in the office and on-site with the mobile app for technicians.

Mobile App with Live Updates

The Nexus Service Manager mobile app is designed to provide technicians with all the necessary job information and facilitate efficient recording of data on-site. It includes features such as job lists, job details, maps, photos and files, site notes (e.g., water balance readings, equipment status), customer history, collected payments, customer signatures, and service reports.

Field Service Reports

Service reports are digital documents that technicians can complete using the mobile web app while on-site. These reports can include various types of questions (e.g., chemical readings, equipment checks), photos, and can be customized using templates or your existing pool service and inspection reports. They are securely stored in the database and can be generated and emailed at any time, providing real-time visibility of on-site work to the office and eliminating paper-based processes.

Customer Job Reminders

This feature automatically sends the customer a confirmation email or SMS the day before the scheduled service, reminding them of any necessary preparations or allowing them to reschedule if needed.

Drag and Drop Scheduling

This feature allows for the quick assignment of service visits to specific dates, times, and technicians directly from the job creation screen or the daily schedule view. It simplifies the process of finding optimal time slots and assigning the right technicians to each route. Unscheduled jobs can also be easily dragged and dropped onto the schedule.

Service Renewal Report

The Service Schedule Report empowers you to efficiently manage recurring services by providing a clear overview of scheduled maintenance. This report allows you to generate optimized service routes and ensure timely visits, maximizing technician productivity and customer satisfaction.

Mobile invoicing and Credit Card Payments

Mobile Invoicing enables technicians to generate pool service invoices on-site immediately after service completion. This feature accelerates the invoicing process and reduces administrative workload. Technicians can email invoices or provide a QR code for in-person credit card payments. When integrated with accounting systems like MYOB, Xero, or Reckon, invoices and payments synchronize automatically. Additionally, credit card payments can be processed through the mobile app or the Online Invoice Payment app.

Online Customer Portal

The Customer Portal is a valuable module that enhances customer service by providing clients with the ability to view past and future service appointments, access invoices, service reports, and other relevant documents. Access levels can be customized for each customer, ensuring they only see relevant information.

Australian owned and operated

Nexus Service Manager is entirely Australian owned and Australian operated.

Additionally the application data and servers are also hosted in Sydney, Australia, keeping your data as safe and close to home as possible.

We offer unlimited telephone and email support for a smooth and convenient process.